Privacy Policy – VoltEV Ltd

 

Introduction

The protection of your personal information is important to us. We respect your privacy and this policy is to help you understand what we do with the information we hold about you. This Privacy Policy explains how we collect, use, share, protect and retain your personal information.

In this document “we” and “voltEV” refer to voltEV Ltd.

voltEV Ltd is the “data controller” for your personal data. This means that we have a legal responsibility for how we collect and handle your personal data.

How to Contact us

If you have any questions in relation to this privacy notice and or your personal data then please contact us via hello@voltev.co.uk

Alternatively, you can contact us in writing at

Data Protection Officer

voltEV Ltd

1 Tanyard Cottages

Framfield Road

Buxted

East Sussex

TN22 4PR

  1. Your personal information

1.1 What is personal information and what is processing of personal information?

Personal information (or data) is any information relating to you and that alone or together with other pieces of information gives the person that collects and processes such information the opportunity to identify you as a person. It can be your name, some form of identification number, your location data, or information related to your physical, physiological, genetic, mental, economic, cultural or social life.

Processing of the information means any action with your personal data, for example, collection, recording, organisation, structuring, storage, use or disclosure by any means

1.2 What personal information do we collect?

We may collect the following types of personal information from you when you use voltEV Ltd services.

Contact details; information that allows us to contact you directly such as your name, email address, telephone number, and postal addresses associated with your accounts or order.

Payment information; credit/ debit card details and bank account details you provide to make payment for the products and services you purchase from us.

Installation and service history; records relating to the installation of our products at your home or property and information relating to the servicing of that product.

1.3 What do we use your personal information for?

It’s important that you understand what we do with the data that we hold about you.

Contact information

Transaction information

Product information

1.4 How do we collect your personal data?

We will collect your personal data from a number of sources, these include the following:

Directly from you – for example, when you complete our contact form through our website.

1.5 How do we protect your personal information?

We take technical and organisational measures to ensure the personal information is processed in a manner that ensures appropriate security of information including protections against unauthorised or unlawful processing and against accidental loss, destruction or damage. For example, we make sure that access to our systems containing personal information is only allowed to our employees if they have a genuine business reason for accessing that data.

1.6 Who do we share your personal information with?

Installers and service engineers: so that they can book appointments with you and provide installation and product maintenance services.

The Government or regulators: where we are required to do so by law or to assist with their investigations.

Police and law enforcement: to assist with the investigation and prevention of crime.

We do not disclose personal information to anyone else except as detailed above.

Under no circumstances will we disclose data to third parties not specified here for advertising purposes.

1.7 How long do we hold the data and how do we delete it?

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.

  1. Your rights in relation to your personal information

You have the following rights in relation to your personal information:

The right to be informed about how your personal information is being used.

The right to access the personal information we hold about you.

The right to request the correction or inaccurate personal information we hold about you.

The right to request the blocking or deletion of your personal information where the processing does not comply with applicable data protection laws.

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out at the top of this notice.

If you are unhappy with any aspect of how we handle your personal data you also have the right to contact the Information Commissioner’s Office (ICO), the supervisory authority that regulates handling of personal information in the UK.

You can contact them by going to their website (https://ico.org.uk), phoning them on 0303 123 1113 or by post to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

SK9 5AF

We are here to help and encourage you to contact us to resolve your complaint first.